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Programs built from scratch. Problems identified and solved. Systems still running.

Built with intention. Designed to actually function.

When NMSU Global Campus launched in 2023, there was no framework for measuring whether online programs were meeting their outcomes. No process, no tools, no shared vocabulary. I built it.

• 150+ faculty developed across disciplines
• 30+ programs in the O&A pipeline — 8–10 in active data collection
• Full data infrastructure: Canvas LMS, five Cognos reports, faculty-facing dashboards.

When generative AI arrived in higher education, most institutions were still deciding whether to acknowledge it. I was building a faculty development experience to teach ethical, effective use of it.

• Renaissance apprenticeship model repositions faculty as experts — not novices
• Participants produce 2–3 course-ready AI artifacts during the session itself
• Complete facilitator package — scalable, replicable, ready to hand off

Before instructional design, there was operations management — and the problems were the same ones.

• Led full workflow redesign for a legal services firm in 2013
• Consolidated redundant processes across departments with cross-functional stakeholder buy-in
• Needs analysis, systems thinking, change management — same discipline, different tools

Experience doesn’t come from one place. It comes from education, operational complexity, cultural navigation, and learning to identify what’s actually broken before proposing a fix.

Twenty-five years in corporate operations management built the diagnostic muscle: the ability to walk into a system, understand how it functions, find where it fails, and design something better. That background shows up in every instructional design project — in the needs analysis, in the stakeholder conversations, in the decision to build infrastructure rather than just content.

The L&D chapter started with a master’s in Learning Design & Technology from the University of Colorado Denver and an emergency pivot: transitioning a six-week in-person Supervisor Safety Training to fully online delivery during COVID-19. That project — designing for an audience that didn’t want to be online, in a timeline that didn’t allow for hesitation — became the foundation for everything that followed.

Since then: collaborating with 100+ faculty on course development at NMSU Global Campus, guiding 20+ courses to Quality Matters certification, building the O&A program from scratch, earning Quality Matters Master Reviewer status, and establishing myself as the AI Innovation Leader for a campus that needed someone to think clearly about what these tools mean for teaching and learning.

The through-line across all of it: I don’t wait to be asked. I see the gap, design the solution, and build the thing.